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ICT Support Technician

ICT Support Technician

  • Brisbane

Key Responsibilities:
  • Monitoring/responding to incoming requests and providing first level IT support to the business, escalating as required.
  • Resolving national support requests via ServiceNow incident management system, including entering support requests received in person, over phone, e-mail or via Microsoft Teams.
  • Providing support to staff in a face-to-face capacity on the ground and remotely over the phone with support tools such as TeamViewer and Remote Desktop.
  • Travelling to other offices around Australia, as required.
  • Configuring and installing computers, mobile devices, software and peripheral equipment.
  • Policing security in accordance with the national IT procedures and policies.
  • Adhering to established SLAs with the business and key stakeholders for timely resolution of issue.
Experience required:
  • 12+ months experience in a similar role.
  • Experience in a professional services environment, an advantage.
  • Excellent knowledge of the Microsoft desktop environment and Microsoft Office suite.
  • Exposure to Active Directory and IT ticketing systems (ServiceNow).
  • Outstanding skills in troubleshooting, organisational and time management
  • A practical fast learner who is open to new challenges.
  • Ability to work autonomously and in a team.
  • Willingness to learn and positive can-do attitude.
  • Excellent communication skills (written and verbal).
  • Excellent customer service, especially working with clients face to face.
Perks:
  • “Top up” Maternity and Paternity Leave.
  • Your Birthday off.
  • A generous Employee Referral Bonus scheme.
  • Mental health and wellbeing workshops.
  • Access to our Employee Assistance Program with Acacia EAP.
  • A $250 annual wellness purchase subsidy.
  • Service milestone recognitions and rewards.
  • Store discounts through our shopping reward program.
Apply